Uchenjeri hwekugadzira hwapfuura vimbiso yeramangwana uye hwava chokwadi chinobatika muchikamu chekutengesa. Mishumo yechangobva kuitika muindasitiri, yakaita seSalesforce's Agenic Enterprise Index 2026, inoratidza kuti makambani ari kuwedzera katatu nhamba yevamiririri veAI vakatumirwa, nekudzikira kwe53% munguva yekutumira. Kufambira mberi uku hakusi kungochinja mashandiro emakambani nevatengi vavo asiwo kutsanangura patsva kushanda zvakanaka muchikamu chinokwikwidzana sekutengesa.
Kutengeserana kwave chinhu chikuru chekuchinja uku kwetekinoroji , kuchitora 22% yehuwandu hwese hwebasa rinoitwa otomatiki (zvinoyerwa muAgent Work Units, AWU). Nhamba iyi haisi tsaona: zvitoro zvinobata huwandu hwakawanda hwekutaurirana kunodzokororwa, kubva pakubvunza maodha kusvika pakutevedza kutumira, izvo zvinopa mukana wakakwana wekuita otomatiki. Zvisinei, kushandiswa kwetekinoroji iyi kune matambudziko ayo, kunyanya maererano nekubatanidzwa kwemasisitimu uye kuchengetedza hukama hwakananga nevatengi.
Vatengesi vanotungamira kugamuchirwa kwevamiriri veAI
Ruzivo kubva kuSalesforce's 2026 Agentic Enterprise Index, rwakaunganidzwa kubva paruzivo rwakaunganidzwa nemasangano akachengetedza vamiririri vavo vari mukugadzirwa pakati paKukadzi 2025 naKubvumbi 2026, runokwezva: avhareji yehuwandu hwevamiririri vanoshandira kambani imwe neimwe yakapetwa katatu mugore rapfuura. Kugamuchirwa uku nekukurumidza kunotsanangurwa zvishoma nekudzikira kwenguva yekuiswa, iyo ikozvino inosvika mazuva maviri kubva pakugadzirwa kwevamiririri kusvika pakuisa vashandi.
Chikamu chekutengesa chinoonekwa zvakanyanya munzvimbo iyi. Huwandu hweVashandisi veAI (AWUs) muzvitoro hwakawedzera kagumi nesere munguva yakaongororwa , uye kunyangwe chikamu ichi chinoratidzwa nevamiririri vanoita chimwe kana zviviri zviito zvakananga, zvakaita sekubvunza maodha kana kuteverwa kwekutumira, kugona kwavo kuchinjika panguva yekudiwa kwakanyanya kunoshamisa. Muenzaniso wakajeka inguva yezororo, apo mumiriri weAI muzvitoro anogona kushanda nehunyanzvi hupfumbamwe hwakasiyana, kuwedzera kwe350% zvichienzaniswa nemaitiro ake akajairwa.
Kubva pakukurukurirana kusvika pakuita: basa idzva revamiririri
Kushanduka kwevamiririri veAI kwafambira mberi kubva pakukurukurirana kuri nyore kusvika pakuita mabasa akaomarara. Sekureva kweSalesforce report, huwandu hwema call ekuita ne exit tokens hwakura pamwero we15% pamwedzi, zvichiratidza kuti vamiririri vari kuita basa chairo pane kungoita text chete. Kugona uku kwekuita kwakakosha zvikuru muzvitoro, uko mumiririri anogona kuongorora odha, kushandisa mutemo webhizinesi, uye kudzoserwa mari mukati mebasa rimwe chete.
Muenzaniso unokosha ndewePandora, kambani yezvishongo zvekuDenmark, iyo yakaisa mumiriri anonzi Gemma kuti agadzirise mibvunzo yenguva dzose uye kupa mazano panguva dzebasa. Kambani iyi inoti manejimendi ye60% yezvikumbiro uye kuvandudzwa kwe10% muNet Promoter Score (NPS) yayo munguva dzebasa dzakaongororwa nekuda kwehurongwa uhwu. Kunyange zvazvo uyu uri muenzaniso chaiwo, unoratidza kuti AI inogona sei kuunza kukosha kunobatika muchikamu chekutengesa.
Kubatanidzwa, dambudziko riripo rekutengesa
Pasinei nekufambira mberi kuripo, kushandiswa kweAI muzvitoro hakusi kusina zvipingamupinyi zvayo. GlobalLogic, kambani yeHitachi Group, inonyevera nezvechiitiko che "Bot Zoo", apo mhinduro dzakawanda dzinoshanda otomatiki dzinogara pamwe chete pasina kutaurirana zvinobudirira. Mamiriro ezvinhu aya, sekureva kwaGabriel Arango, Mukuru weTekinoroji weLatin America kuGlobalLogic, anogadzira hunyanzvi hwakaoma hwetekinoroji uko vashandi vanopedzisira vachishanda sebhiriji pakati pemasisitimu asina kubatana.
Muenzaniso unowanzoonekwa ndewekudzosa zvinhu: mutengi anotanga kuita izvi achishandisa mobile app, asi paanosvika kuchitoro chaicho, nzvimbo yekutengesa haina mukana wekuwana ruzivo irworwo, zvichimumanikidza kudzokorora maitiro acho. Kushaikwa kwekubatana pakati penzira kunoramba kuri chimwe chezvinetso zvikuru pakupa ruzivo rwakakwana rwemuchannel.
Kutengesa nekubudirira: kukanganisa kwechokwadi kweAI
Ruzivo rwekukanganiswa kwekutengesa rwuri kuburitsa pachena. Munguva yezororo ra2025, vatengesi vaishandisa vamiririri veAI vakaona kuwedzera kwe8% pagore mugore, zvichienzaniswa ne2% kune avo vasina kudaro. Musiyano uyu wekukura kwe4 unoratidza kuti AI haingogadzirise kushanda zvakanaka chete asiwo ine simba rakananga pamhedzisiro yebhizinesi.
Mukati, kushandiswa kwevamiririri kuri kuwedzerawo. Kuwanda kwevashandi vanodyidzana nevamiririri vhiki rega rega kwakawedzera ne300% , uye pamapuratifomu akaita seSlack, masisitimu aya akasvika paavhareji yemisangano makumi matanhatu nenomwe pavhiki. Salesforce inofungidzira kuti vashandi vayo vanochengetedza mari inosvika maawa mashanu pavhiki pamushandi wega wega nekuda kwekuita otomatiki kwemabasa enguva dzose uye maitiro ekutengesa asina vanhu.
Kune vatengesi, danho rinotevera richave rekuwana chiyero pakati pe otomatiki uye kuchengetedza hukama hwakananga nevatengi. Sezvakataurwa naAdyen, njodzi yekudzora chinangwa cheAI chekutenga inogona kuderedza simba izvo vatengesi vakatora makore vachivaka: hukama hwakananga nevatengi vavo. Chinokosha chichava kuti tekinoroji ivandudze, kwete kutsiva, hukama ihwohwo.
Muchidimbu, njere dzekugadzira dziri kutsanangura patsva indasitiri yekutengesa muSpain neEurope, nekufambira mberi kukuru mukushanda zvakanaka uye kutengesa. Zvisinei, kubudirira kwenguva refu kunoenderana nekukwanisa kwemakambani kubatanidza matekinoroji aya zvakanaka, kuchengetedza kuvimba kwevatengi uye kuwedzera kugona kwevamiririri veAI.
